@Bullet@<:s><:#216,7200><:f200,QCourier New,0,0,0> our commitment to quality
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0> the worldwide service and support organization that is behind any solution we provide
<:s><:#216,7200><:f><:f200,QCourier New,0,0,0>
<:s><:#216,7200>
<:#235,7200><+!>TBMA03 - HP AT A GLANCE<-!>
<:s><:#216,7200>
<:s><:#432,7200>This slide is used to give a telecom perspective to our corporate organization.
<:s><:#216,7200>
<:#1296,7200>Revenues in FY'92 exceeded $16B, with the majority of the business coming from our computational business. HP is a global, multi-national company in the Fortune 25 with greater than 56% of our revenue from outside the US. The scope of our company makes us
well positioned to partner with telecommunications companies worldwide.
<:s><:#216,7200>
<:#864,7200>Supplement this slide with information/slides from the Corporate Overview presentation including the product "vintage chart", R & D investments and key business segments.
<:s><:#216,7200>
<:s><:#216,7200>
<:s><:#235,7200><+!>
<:#235,7200><+!>TBMA04 - A SAMPLE OF HP'S WORLDWIDE TELECOM ACCOUNTS<-!>
<:s><:#216,7200>
<:s><:#864,7200>This continually growing list of companies illustrates the variety and geographic distribution of our telecom customers. It is because of this large and growing list that telecom is the second largest industry segment for HP.
<:s><:#235,7200><+!>
<:s><:#235,7200><+!>
<:#235,7200><+!>TBMA05 - HP's COMMITMENT TO TELECOM<-!>
<:s><:#216,7200>
<:s><:#432,7200>HP's commitment to the telecom industry is demonstrated in many ways :
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>2nd largest segment for our direct sales (following electronics)
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>Global TSBU -Worldwide business unit formed in Oct 1992 providing focus and strategic direction for our worldwide telecom resources as well as products and services for the telecommunications industry.
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>Resources with vast expertise in many areas located around the world
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>Commitment to standard bodies and industry organizations (Example:Bellcore,TIA, CCITT,OSF---more detail on TBMA16)
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>Over 50 years experience with the industry starting with instrumentation that was used to test and monitor telephone elements (circuits, switches and transmission lines).<:f>
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA06- COMMON THEMES IN COMPUTING AND TELECOMMUNICATIONS<-!>
<:s><:#216,7200>
<:s><:#648,7200>The telecommunications industry is going through dramatic changes similar to the ones that we have experienced in the computer industry:
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>today's customer is more demanding and has many options available for services and solutions
@Bullet@<:s><:#648,7200><:f200,QCourier New,0,0,0>technologies (intelligent networks, multimedia, high speed data networking, etc.) are being introduced at an incredible pace
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>organizations need a global perspective to even maintain their market position
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>significant shift to sales through alternate channel (retail to wholesale)
@Bullet@<:s><:#864,7200><:f200,QCourier New,0,0,0>an emphasis on solutions rather than products requires new marketing strategies and alliances with organizations that were your competitors yesterday and may be your
<:s><:#432,7200>Deregulation and competition add to previous themes to bring complexity to the challenges facing telecom companies:
@Bullet@<:s><:#216,7200><:f200,QCourier New,0,0,0>carriers become service providers
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>equipment manufacturers become network subsystem suppliers
@Bullet@<:s><:#216,7200><:f200,QCourier New,0,0,0>carriers become multi-national
@Bullet@<:#216,7200><:f200,QCourier New,0,0,0>corporate private networks become carrier VPNs
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>quality and flexibility of network and service mgt. become differentiators<:f>
<:s><:#432,7200>Flexibility and responsiveness are the key to maintaining your competitive advantage.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA08 - BUILDING COMPETITIVE DIFFERENTIATION<-!>
<:s><:#216,7200>
<:s><:#864,7200>You can build competitive differentiation in this complex market by using open systems and standards-based enabling technologies to create timely and innovative business solutions. Examples include:
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>integrating the business and operational segments of your operation
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>using rapid application development methodologies and tools to prototype new solutions that interoperate and are seamless across wireline and wireless networks
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>allowing your customers to have greater visibility into and control over their networks<:f>
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA09 - OUR STRATEGIC THRUST<-!>
<:s><:#216,7200>
<:#1512,7200>Our strategic thrust into technologies optimized for the telecommunications industry enables you to achieve your goals of rapid development and integration of systems. The global nature of the telecommunications business means that you need the ability to
interconnect and interoperate with and among carriers around the world. Hewlett-Packard provides the core technologies to make that possible:
<:#470,7200><+!>TBMA10 - HP TELECOM SYSTEMS BUSINESS UNIT (TSBU) MISSION STATEMENT<-!>
<:s><:#216,7200>
<:#1296,7200>Our commitment to telecommunications goes beyond basic technologies, it is to become the leading systems provider. We'll achieve that through strategic alliances, partnerships, etc. to bring you best-in-class solutions. These solutions will help you enter
new markets, improve the quality of service, and increase your productivity.
<:s><:#216,7200>
<:s><:#216,7200>
<:#470,7200><+!>TBMA11 - HP's TELECOM FOCUS PROVIDES INCREASING VALUE TO THE CUSTOMER<-!>
<:s><:#216,7200>
<:s><:#1296,7200>Our standards-based computer products form the foundation of our value-chain. We offer complete workstation and multi-user server families as well as fault-tolerant systems. Our tools for software development and network and systems management tools are
state-of-the-art middleware. The products from TSBU include
@Bullet@<:s><:#216,7200><:f200,QCourier New,0,0,0>and CO compliance.<:f>
<:s><:#216,7200>
<:#1080,7200>TSBU also has the HP charter to develop intelligent peripherals and products for the rapidly growing mobile communications arena. Today, HP offers solutions for Home Location Register (HLR) and Authentication Center (AuC) requirements.
<:s><:#216,7200>
<:s><:#1728,7200>The marketing arm of TSBU is responsible for the marketing and awareness programs as well as Channel Partner alliances. In addition, we have focused both our sales organization and our telecom Professional Service Organization on the telecom industry and
specific accounts. Our global support organization is another key element of our value, enabling us to support your needs almost without regard to geography.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA12 - TELECOM INDUSTRY RESOURCES<-!>
<:s><:#216,7200>
<:s><:#864,7200>Not only do we have a focused sales and consulting organization, but we also have organizations worldwide that focus on development products and programs for the telecommunications industry.
<:s><:#216,7200>
<:#216,7200>TSBU Organizations
<:#432,7200>"TSBU is dedicated to increasing dramatically HP's contributions to the telecommunications market" (Lew Platt)
@Bullet@<:s><:#648,7200><:f200,QCourier New,0,0,0>Telecom Platforms Operation (TPO) located in Sunnyvale, CA is responsible for telecom links (data kit), CO-compliance and Intelligent Peripherals.
@Bullet@<:s><:#648,7200><:f200,QCourier New,0,0,0>Telecom Networks Operations (TNO) in Grenoble, France has the charter for Telecom Network Management and Advanced Intelligent Networks.
@Bullet@<:s><:#648,7200><:f200,QCourier New,0,0,0>Singapore Networks Operation (SNO) is our organization located in Asia/Pacific that focuses on Customer Network Management and our programs for mobile communications.
@Bullet@<:#1080,7200><:f200,QCourier New,0,0,0>Marketing teams located in Calif, Grenoble and Singapore are dedicated to developing business opportunities for OSS, BSS, wireless and enhanced services, managing strategic relationships with Channel Partners and supporting the d
edicated worldwide sales force.<:f>
<:s><:#216,7200>
<:#216,7200>System and Networking Divisions
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>General Systems Div-multi user UNIX systems, plus other networking organizations focused on developing standards-based network interfaces (IND,RND,GND West)
@Bullet@<:s><:#648,7200><:f200,QCourier New,0,0,0>Workstation Business unit in Colorado and Mass develops workstations for both
commercial and technical markets.
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>Fault Tolerant Operation is responsible for our fault tolerant systems.
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>YHP (Yokogawa Hewlett-Packard) develops native language support for HP-UX
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>Network and Systems Management Div (NSMD) is the home of our industry leading "OpenView" products for network and systems management.<:f>
<:s><:#216,7200>
<:#216,7200>Research Teams
@Bullet@<:f200,QCourier New,0,0,0>HP Labs in Palo Alto -long-term R&D for computers and telecommunications
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>So. Queensferry (Scotland) , Colorado Telecom, Communications Test Business Unit<:f>
<:s><:#216,7200>
<:s><:#216,7200>Insert supplemental organization slides here if appropriate.
<:s><:#216,7200>
<:s><:#216,7200>
<:#470,7200><+!>TBMA13 - HP's COMPETITIVE ADVANTAGES DIRECTLY MEET THE NEEDS OF TELECOM COMPANIES<-!>
<:s><:#216,7200>
<:s><:#216,7200>This slide serves as an introduction into the next segments:
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>unique computer and instrument products
<:f><:f200,QCourier New,0,0,0>(TBMA14 & TBMA15)
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>leader in standards and enabling technologies (TBMA16 & TBMA17)
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>partnerships with suppliers and third parties (TBMA18-TBMA24)
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>pioneer in mainframe downsizing and research (TBMA25 & TBMA26)<:f>
<:#432,7200>For discussion on DME and DCE see HP's Open for Business brochure or similar publication.
<:s><:#216,7200>
<:#235,7200><+!>TBMA14 - HP's PRODUCTS FOR THE TELECOM INDUSTRY<-!>
<:s><:#216,7200>
<:s><:#864,7200>HP's historic strengths, linking technology and quality with serious commitment to service and support, have established HP as a major player in telecommunications, placing it among the top suppliers of computer products to the industry.
<:s><:#216,7200>
<:s><:#1512,7200>HP is one of the only companies that can provide advanced tools to design, install and test telecommunications networks, integrate measurement and computation to help build network management solutions and furnish the computing power necessary to add new se
rvices that customers desire. In addition, HP, actively participates in the trials and deployment of new standards.
<:s><:#216,7200>
<:s><:#216,7200>Definitions:
@Bullet@<:#1944,7200><:f200,QCourier New,0,0,0>ACT-Applied Computer Telephony using SCAI (switch to computer application interface) as voice and data integration server(HP9000 or HP3000) for telcos. Products available for NT and AT&T switches. HP's ACT products work in conjun
ction with a PBX or Centrex switch and the ACD (Automatic Call Distributor) to provide a computer application with the tools (API) to link the application to the switch. These applications are used in both inbound and outbound telemarketing operations.
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>ATM-Asynchonous Transfer Mode, is a cell relay technology designed for use in wide area networks that will enable users to cost effectively transmit voice, video and data over the same high speed lines.
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#1944,7200><:f200,QCourier New,0,0,0>Video Servers -HP intends to become a leader in the transition to digital video. Our future products will include disk -based video servers and automated ad insertion equipment that provide storage and data management of compresse
d digital video. Other programs will focus on video test equipment, compression and networking as well as research into high definition TV and digital broadcasting. (Contact Video Communications Division (VID))
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>Interactive TV - HP has multiple strategic alliances with key consortiums to address the standards requirements (interfaces, operating systems, and equipment) for this rapidly evolving technology.
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>SONET- Synchronous Optical Network in the US (Synchronous digital hierarchy SDH in Europe) evolving standard for optical fiber transmission.
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>ISDN-Integrated Services Digital Network is a switched network providing end-to-end digital connectivity for simultaneous transmission of both voice and data.
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>SMDS-Switched Multimegabit Data Service based on 802.6 that would make it possible to link LANs nationwide on a per-incident basis.
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#2808,7200><:f200,QCourier New,0,0,0>SS7-a new digital signaling standard that is used by inter-exchange carriers and local exchange carriers to transmit voice and data between switches. SS7 is the backbone of AIN service development and delivery. This digital networ
k allows operators to create and design new services in response to rapidly changing customer requirements. With these services running on HP SS7 platforms, carriers can maximize results and minimize incremental capital investments for new services. HP pr
ovides platforms and tools that can be used to develop applications, pilot test and deploy software to develop these new services. (See data sheet 5954-7273 EN 5/92, brochure 5091-4539E, 6/92)
<:#216,7200><:f200,QCourier New,0,0,0>
@Bullet@<:#1728,7200><:f200,QCourier New,0,0,0>SCE- HP Service Creation Environment is a set of software tools running on a 700 series workstation that is used to create and deploy services in the Advanced Intelligent Network (AIN) architecture by simply cutting and pasting gra
phic symbols. It also offers service features such as implementation, configuration, script generation, simulation and integration test-bed tools. (See data sheet 5954-7225 EN 5/92)
<:f>
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA15 - HP SOLUTIONS ADDRESS FUNCTIONS ACROSS A TELCO<-!>
<:s><:#216,7200>
<:s><:#1296,7200>This visual illustrates the scope and source of our solutions for both wireless and wireline networks. We provide the test equipment, platforms and middleware but rely heavily on partners to address the specific Network Systems, Operational Support Systems
and Business Support Systems.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA16 - LEADING THE STANDARDS MOVEMENT IN ACTION, NOT WORDS<-!>
<:s><:#216,7200>
<:#648,7200>HP invests time and money in standards. We participate in or chair positions on the following committees: ISO, ANSI, IEEE, CCITT, X/OPEN, OSF, OSI, POSIX, OMG.
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>( as of 12/92 Founding chair on X/Open Board of Directors, Chair on X/Open Kernel Working Group; Founding sponsor of OSF, Chairman of OSF Board of Directors; Chair on COS Architecture Committee of OSI)<:f>
<:#216,7200>
<:#648,7200>We support de facto standards helping to protect your investment in technologies. We're very proud of our product innovations that have been adopted as industry standards.
@Bullet@<:#432,7200><:f200,QCourier New,0,0,0>OSF DME (from OpenView, NetLS, NW Manager Server and SE Distribution Utility)
@Bullet@<:#216,7200><:f200,QCourier New,0,0,0>Object Management Group emerged from Distributed OMF
<:#2808,7200>Telecom standards bodies participation includes Bellcore, Telecom Industry Association (TIA), ETSI and IS-41. ETSI is the European Telecom Standards Institute (replacing CEPT) that implements the European policy on the separation between the operational and
regulatory functions in telecommunications. IS-41 is the evolving standard for communications interface between cellular switches. Telecommunication Management Networks (TMN) is a CCITT defined hierarchy for network management that allows for integration
of different network management systems. HP provides the mediation platforms used in the element management layer of this standard. (See brochure 5091-7553E 4/93)
<:s><:#216,7200>
<:s><:#216,7200>
<:#470,7200><+!>TBMA17 - HP'S CLIENT/SERVER COMPUTING ARCHITECTURE AND BELLCORE'S OSCA<-!>
<:s><:#216,7200>
<:#1512,7200>OSCA is Bellcore's strategic architecture to be used by the Bell Operating Companies to provide software product interoperability. It's designed to give BOCs the flexibility to combine software products in a way that best satisfies their business needs. H
P's C/S architecture and our commitment to standards aligns us well with the direction of the telecommunications industry.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA18 - PARTNERSHIP IS KEY<-!>
<:s><:#216,7200>
<:#1512,7200>HP has developed extensive partnerships to ensure that the solutions we offer meet your needs. We work with switch vendors, system integrators, software suppliers (including Bellcore), value-added resellers, and telcos. These partners provide added value
to HP's computing architecture, software tools, platforms and services in order to provide complete solutions to address your business problem.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA19 - COOPERATIVE MODEL FOR TELECOM<-!><+!> SOLUTIONS<-!>
<:s><:#216,7200>
<:s><:#864,7200>We have the relationships and infrastructures to use the channels that best meet your requirements. Depending on the situation, we will work with Systems Integrators, equipment vendors, carriers, and others to meet your needs.
<:s><:#216,7200>
<:s><:#216,7200>
<:#470,7200><+!>TBMA20 - A SAMPLE OF HP'S CHANNEL PARTNERS FOR TELECOM SOLUTIONS<-!>
<:s><:#216,7200>
<:s><:#648,7200>HP's list of Channel Partners continues to grow as telco and Channel Partners recognize the advantages of HP's open systems standards-based environment.
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>Note: This list does contain names of Systems Integrators, Software Suppliers, Switch Vendors, etc. so it can be used as alternatives to TBMA19,21,22,23,&24.<:f>
<:#216,7200><:f200,QCourier New,0,0,0>
<:s><:#216,7200>
<:#235,7200><+!>TBMA21 - BUSINESS FRAMEWORK OF A TELECOM SERVICE PROVIDER<-!>
<:s><:#216,7200>
<:s><:#864,7200>We have chosen to represent a telco business graphically using this slide. HP is assembling and building a portfolio of solutions to meet your business needs in each of the major areas:
<:s><:#216,7200>
<:s><:#216,7200>Business Support Systems:
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>Billing, billing data acquisition, marketing, sales, customer assistance and general administration functions.<:f>
<:s><:#216,7200>
<:s><:#216,7200>Operations Support Systems:
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>Network Engineering and Planning is concerned with designing and engineering the network. Applications include Automated Mapping/Facilities Management (AM/FM) and Geographic Information systems (GIS).
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>Service Provisioning includes taking a service order, scheduling it, and installing the service. Workforce management is a key application.
@Bullet@<:#864,7200><:f200,QCourier New,0,0,0>Network Operations administers the operation of the network itself. Subsegments include network management, network surveillance and testing, service work force dispatch and traffic analysis.<:f>
<:s><:#216,7200>
<:s><:#1512,7200>Telecom Networks are the pipeline that deliver telecom services to business and residential customers. Today, computers and switches are being very closely linked to provide high performance and advanced capabilities. These analog, digital and advanced in
telligent network technologies are available in wireline, wireless and data networks.
<:s><:#216,7200>
<:s><:#432,7200>Telco Services are products that are ordered by and delivered to your business and residential customers.
@Bullet@<:s><:#216,7200><:f200,QCourier New,0,0,0>POTS (plain old telephone service as we know it today)
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>Operator Services-an area of interest for productivity improvements and revenue generation
@Bullet@<:#1080,7200><:f200,QCourier New,0,0,0>Class/CCF services are custom local-area signaling services (CLASS) that local exchange companies view as prime opportunities for revenue enhancement. Examples are call waiting, call blocking, call forwarding, and caller-ID.
@Bullet@<:#1512,7200><:f200,QCourier New,0,0,0>Enhanced services are those that require the capabilities of an intelligent (SS7) network. The availability of these services depends on the full deployment of the SS7 networks within the inter and intra exchange carriers. Example
s include call routing, inter-LATA CLASS, talking yellow pages, Videotex, voice messaging, VPN and FAX mail.
@Bullet@<:#1148,7200><:f200,QCourier New,0,0,0>Data services is a dynamic area as new standards are being proposed to permit much higher bandwidth data transmission. These services also provide substantial revenue opportunities. Examples are DS1, DS3, SMDS, Frame Relay, etc.
<:f>
<:s><:#216,7200>
<:#648,7200>(Our friends at the RBOCs have indicated this is a fairly accurate reflection of their environment except that they might also refer to BSS as a subset of OSS)
<:#1080,7200>In order to meet your needs in these areas for the WIRELINE business , HP has developed relationships with the listed value-added businesses. In addition to this list HP has an ongoing program to develop additional Channel Partner relationships.
<:#1080,7200>In order to meet your needs in these areas for the WIRELESS business, HP has developed relationships with the listed value-added businesses. In addition to this list HP has an ongoing program to develop additional Channel Partner relationships.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA24 - SYSTEMS INTEGRATORS<-!>
<:s><:#216,7200>
<:#2160,7200>HP has worked with several systems integrators to deliver project requirements and implementation services at various telcos. This is a representative list of the types of organizations that we have worked with worldwide. We have developed flexible contrac
tual arrangements with key systems integrators that allow us to structure the relationships for mutual advantage. In addition, our Professional Services Organization and our Telecom Consulting Practice will work with you as "Prime" or "subcontractor" to pr
ovide systems integration services and project management (see TBMA30).
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA25 - HP PROVIDES MAINFRAME ALTERNATIVES<-!>
<:s><:#216,7200>
<:#432,7200>As was mentioned earlier, HP has been a pioneer in defining mainframe downsizing models.
<:s><:#864,7200>We use innovative products and concepts coupled with industry-leading software to help you move to an open systems environment. We have identified several methodologies to get you started
<:s><:#216,7200>
@Bullet@<:#1080,7200><:f200,QCourier New,0,0,0>Transfer is a cost-effective method to move your application from one platform to another. Many of the most popular mainframe applications are now on our systems. This alternative protects your investment in user training and all
ows you to offload system resources.
@Bullet@<:s><:#648,7200><:f200,QCourier New,0,0,0>Replace is an alternative if you want to replace your outdated mainframe applications with state-of-the art third-party packages.
@Bullet@<:#648,7200><:f200,QCourier New,0,0,0>Rewrite is the path you can choose when you want to use HP's best-in-class 4GLs and CASE tools to develop custom applications.
@Bullet@<:#1080,7200><:f200,QCourier New,0,0,0>Convert/Emulate is the choice when you need to protect your investment in applications and training but want to take advantage of a low-cost, high performance solution. We have partners that offer conversion tools to convert or em
ulate your custom-written applications.
@Bullet@<:#1296,7200><:f200,QCourier New,0,0,0>One of the most popular alternatives is to "surround" your mainframe applications with communications products and a friendly (GUI) user interface that allows our Business Servers to seamlessly coexist with your existing mainframe.
We have key Channel Partners that provide tools for application and information integration.<:f>
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA26 - HP's ADVANCED RESEARCH FOR TELECOM<-!>
<:s><:#216,7200>
<:s><:#648,7200>We're also a pioneer in advanced research in Telecommunications. We have projects in our labs and divisions that include
@Bullet@<:s><:#432,7200><:f200,QCourier New,0,0,0>software productivity tools and object oriented technology
<:#1080,7200>The pioneering work of HP Labs has been one of the catalysts to move technology into standards (TBMA16) and into our product programs (TBMA14). Review examples of HP OpenView, Motif, and Service Creation Environment for Intelligent Networks.
<:s><:#216,7200>
<:#2160,7200>The increasing performance and decreasing cost of hardware and networking is going to have a dramatic effect on our environment and make distributed computing pervasive. In addition, there is the congruence of mobile computing, communication networks and
digital TV. These industry changes along with new services and providers bring a large and more diverse set of users. The diversity of this user group will cause significant challenges in software and technology assimilation. We are working to ease this
difficult transition.
<:s><:#216,7200>
<:s><:#216,7200>
<:#235,7200><+!>TBMA27 - COMMITMENT TO QUALITY<-!>
<:s><:#216,7200>
<:#2376,7200>Like the telecom industry, HP has also made a large commitment to quality. HP recognizes that quality is a competitive advantage. HP has the reputation of being the highest quality vendor in the computer industry. In order to keep this competitive advant
age, in the early 80's, John Young developed the stretch goal of a 10-times improvement in hardware quality over 10 years. Commitment of the entire company through Total Quality Control has led HP to be on target to fulfill this objective. The results sho
wn here for some of HP's manufacturing divisions were accomplished as part of this effort.
<:#648,7200>A few years ago, John Young set a similar 10-times goal for software products, to be accomplished within 5 years. So far HP is on target for this goal.
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<:#235,7200><+!>TBMA28 - HP RATES #1 IN SUPPORT WORLDWIDE<-!>
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<:s><:#1296,7200>The combination of quality and responsiveness has earned HP high ranks for customer satisfaction. These surveys represent our customers worldwide and reinforce our commitment to offer the same standards of service throughout the world. Our worldwide servic
e organization is 17,000 members strong.
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<:#235,7200><+!>TBMA29 - HP's LEADERSHIP IN SERVICE AND SUPPORT<-!>
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<:s><:#648,7200>Recent publications have highlighted our leadership position in service and support particularly in the UNIX and workstation markets.
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<:#235,7200><+!>TBMA30 - TELECOM INDUSTRY CONSULTING PRACTICE<-!>
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Earlier (TBMA11) we mentioned our telecom focused Professional Services Organization. Our telecom consultants are experienced in the areas of measurement, computation and communications, and draw on the wealth of experience within Hewlett-Packard to pla
n, design, or implement your solution. We are leaders in our knowledge and implementation of open client server solutions. HP also offers systems integration services, project management,customer education and has a large selection of service providers as
partners and subcontractors.
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<:#235,7200><+!>TBMA31 - HP SOLUTIONS IMPROVE CARRIER COMPETITIVENESS<-!>
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<:#864,7200>Some of these examples include Bellcore's Flexcom/Linc, GTE's Customer Information Center, Telecom Australia's Customer Network Management, Swedish Televerket's TIMS and BT's INCA project.
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@Bullet@<:#2376,7200><:f200,QCourier New,0,0,0>Bellcore Linc: The Linc application provides customers with critical operations (banks, TV networks, etc.) the capability to direct their own network traffic to meet changing bandwidth requirements. The system uses an HP 9000 com
puter<:f><:f200,QCourier New,0,0,0> to interface with OSS systems that program the network. The solution has resulted in increased network flexibility and availability. Telcos can save money when customers manage the network themselves, and the customers
benefit with improved response time and efficiency. The scaleable architecture of our systems provides a platform for growth as demand increases.
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@Bullet@<:#2592,7200><:f200,QCourier New,0,0,0>To improve customer service and stay ahead of their competition, GTE decided to surround it's mainframe environment with a client/server front end. The customer service order centers would interface to the mainframe from UNIX work
stations taking advantage of the graphical user interface and the pull down menus. Aside from improving customer service the client/server application is expected to reduce training costs and actually improve the training itself. In the old environment th
e 11 weeks of their 12 week training program was focused on learning the system. GTE can now train reps on the new system in two days!
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@Bullet@<:#2228,7200><:f200,QCourier New,0,0,0>Telecom Australia worked with Hewlett-Packard to design and implement a Customer Network Management (CNM) system. CNM extends Telecom Australia's network management capabilities to the customers' premises and provides them with bet
ter and more efficient management and control over their subscribed telecom resources, including Virtual Private Networks (VPN). The CNM solution uses<:f>
<:f200,QCourier New,0,0,0>UNIX workstations and servers. HP offers the CNM development<:f>
<:f200,QCourier New,0,0,0>platform worldwide marketed as the HP OpenView HARMONi product.
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@Bullet@<:#1512,7200><:f200,QCourier New,0,0,0>The TIMS/GSM application developed by Teli Telecom, a subsidiary of Swedish Televerket, provides customer service, billing, directory services and traffic accounting information for a variety of telecom operators, service provider
s and mobile telecom operators. The scaleable UNIX application uses an Oracle data base.
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@Bullet@<:#2592,7200><:f200,QCourier New,0,0,0>British Telecom Inter-Network Call Accounting (INCA) provides billing and customer care for the emerging wholesale services market. In the UK, there are 16 other operators that make use of BT's network to provide end-to-end connect
ions to their customer and BT needed a way to effectively bill for all types of services on the network. They chose an HP UNIX solution using a relational data base to process massive amounts of data. INCA uses a fully distributed client/server architectu
re, open systems networking, object oriented development tools and was developed using integrated case tools.
<:#1296,7200>Our customers at US West and GTE comment on the reasons they choose Hewlett-Packard as their business partner. Both reference our expertise in open client/server environments. Note: Don Peeples, CIO at GTE Telops has since retired but the project that is
referenced in this quote is being implemented.
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<:#235,7200><+!>TBMA33 - HEWLETT-PACKARD AND YOU<-!>
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<:s><:#1080,7200>The quote from the Manager of Operations Systems at AT&T emphasizes our multi-national capabilities and worldwide service and support, two key elements of our corporate success. Time to market and flexibility are pointed out as critical elements for telco
success.
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<:#235,7200><+!>TBMA34 - TEAM WITH A WINNER<-!>
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<:s><:#1080,7200>HP has dedicated substantial resources around the world to ensure that we meet your telecom needs. HP is number 1 in product quality, service and support. In addition, HP offers industry leading technology and a solid commitment to standards. Team with H
